8 out of 10 Suwon Citizens Say They Are Satisfied with the City's Proactive Administration

[Suwon Ilbo=Reporter Jung Jun-sung] Eight out of ten Suwon citizens believe that Suwon City is practicing leading proactive administration, and are satisfied with such efforts.

The city conducted a "2021 Suwon City Proactive Administration Citizen Perception Improvement Survey" from the 22nd to 28th of last month and announced the results on the 3rd.

A total of 465 citizens participated in the survey both online and offline to assess citizen perception and satisfaction with Suwon City's proactive administration.

When asked whether Suwon City is practicing leading proactive administration, respondents answered positively across the board at 89%, with "strongly agree" at 19%, "somewhat agree" at 41%, and "neutral" at 29%.

Additionally, overall satisfaction with proactive administration also showed that 88% responded "very satisfied" at 15%, "satisfied" at 41%, "neutral" at 32% and higher.

Furthermore, items including ▲efforts to activate proactive administration ▲changes in the direction of handling duties from citizens' perspective ▲seeking rational alternatives to unreasonable regulations and practices ▲efforts to resolve conflicts all received positive evaluations.

In particular, respondents cited "COVID-19 quarantine (13%)" and "improvement of unreasonable practices and regulations (13%)" as the fields most in need of proactive administration. This was followed by "support for national livelihood stabilization (12%)", "improvement of work methods (11%)", "environmental issues (10%)", "timely resolution of civil complaints and pending issues (9%)", and "activation of citizen participation and communication (8%)".

Based on the survey results, the city plans to set directions for promoting and improving proactive administration, and will continue to further enhance citizen perception of proactive administration going forward.

Jo Cheong-sik, First Vice Mayor of Suwon City, stated, "We will reflect the citizens' opinions contained in this survey result in our policy direction," and added, "Through utilizing various systems such as the Proactive Administration Committee and pre-consultation systems, we will make efforts to spread a proactive civil service culture that citizens can clearly experience."