Catching Water Leaks with 'Indoor Leak Diagnostic Service'

[Suwon Ilbo=Reporter Jung Jun-sung] The Suwon Water Service Bureau announced on the 6th that it provides an 'indoor leak diagnostic service' that inspects whether households have water leaks.

The indoor leak diagnostic service is available for housing excluding apartments, such as single-family homes, multi-unit dwellings, and row houses, and checks for water leaks while guiding support programs including fee reductions.

When residents apply for the service, they receive phone guidance on self-diagnosis methods for leaks, after which staff from the Suwon Water Service Bureau visit the residence to diagnose whether leaks are present.

If indoor leaks are confirmed, residents are guided on the leak fee reduction program and water supply pipe improvement support projects.

The 'leak fee reduction program' waives water and sewage charges for up to three months when indoor leaks occur due to issues with water supply pipes rather than negligence or intentional action by the resident.

Water charges are reduced by 50% of the estimated leak volume (excessive metered monthly usage minus three-month average usage), while sewage charges are reduced by 100% of the estimated leak volume.

For aging housing over 20 years old where water pipes have deteriorated or corroded, residents are guided to the 'indoor water supply pipe improvement support project,' which subsidizes part of the costs for replacement or improvements.

Support covers 30 to 90% of total construction costs per household depending on housing type and area, with a maximum of 1.8 million won.

The leak diagnostic service can be requested by calling the Suwon Water Service Bureau Citizen Services Division (031-228-4920~4922) or the Suwon City Human Call Center (1899-3000).

Starting on the 12th, service (on-site visits) will be provided every Wednesday on a first-come, first-served basis.

An official from the Suwon Water Service Bureau stated, "If your water bill is excessive compared to the previous month, you should turn off all water taps in your home and check whether the star-shaped device on the water meter moves while water use is stopped," and added, "We will do our best to supply water that residents can trust and reduce the burden of charges caused by leaks."