Suwon Metropolitan City to Establish AI-Based Intelligent Mobile Electronic Notice Service System

[Suwon Ilbo=Reporter Chung Joon-sung] Suwon Metropolitan City has embarked on establishing an intelligent mobile electronic notice service system based on artificial intelligence (AI).

On the 11th, the city held an 'AI-based customized mobile electronic notice advancement project kick-off meeting' at the Disaster and Safety Situation Room at City Hall, attended by Lee Won-gu, Director of the Economic Policy Bureau, officials from the mobile electronic notice operations department, and personnel from I&Tech Co., Ltd., the project contractor. The meeting shared the project promotion direction and detailed implementation plan while discussing cooperation matters.

The AI-based customized mobile electronic notice advancement project will conduct pilot operations through November of this year and begin full service operation from December.

The AI-based customized mobile electronic notice advancement project analyzes citizens' electronic notice usage patterns to build an AI-based service that recommends the time slots with high likelihood of individual review and appropriate notification channels such as Kakao Talk and Naver, enabling payers to better confirm notice details.

The core initiative is to establish an integrated management system that allows all processes from electronic notice dispatch through review and payment to be monitored at a glance.

The system will recommend optimal electronic notice channels and dispatch times based on user characteristics and conduct staged resending to recipients who have not reviewed the electronic notice or failed to pay after reviewing it, thereby increasing the reach and effectiveness of electronic notices.

The city will also expand large-print electronic notices and mobile voice electronic notices for the digitally vulnerable population, and expand the existing Kakao Talk-focused electronic notice service to include Naver, strengthening citizens' choice and accessibility.

Suwon City, which has been operating mobile electronic notice services in full scale since November 2024, currently provides 33 types of notice and guidance services across 68 departments.

Through the mobile electronic notice service, citizens can conveniently confirm notices, while reducing the cost of printing paper notices and postal delivery expenses, thereby contributing to administrative efficiency.

As a result of operating mobile electronic notices in the parking violation penalty notification sector from August 2025 to May 2026, the city saved approximately 390 million won in dispatch costs compared to the existing registered mail delivery method. The cost reduction rate reached 36.7%.

The city plans to implement citizen-customized electronic notice services by incorporating AI technology based on the data accumulated and operational experience gained through operating mobile electronic notices. It is expected that this will increase the reach and review rates of electronic notices, provide more convenient payment environments for citizens, and contribute to administrative cost reduction and revenue administration efficiency.

Lee Won-gu, Director of the Economic Policy Bureau, said, "This project marks an important turning point that goes beyond simple system improvement to develop into citizen-customized administrative services utilizing artificial intelligence (AI)," and added, "We will realize digital administrative innovation that citizens can experience by establishing a data-based intelligent electronic notice system."