Namyangju City Achieves 94% Citizen Satisfaction with "In My Hands Namyangju" Platform… Drives Civic Participation

[Suwon Ilbo=Reporter Eom In-yong] Namyangju City announced on the 13th that a 2025 citizen satisfaction survey on the customized civic information platform "In My Hands Namyangju" received positive evaluations from 94% of users.

The survey was conducted from September 1 to September 14, with a total of 3,322 citizens participating. Citizens recognized "In My Hands Namyangju" as a practical platform providing substantial assistance in everyday life.

In particular, 74% of citizens actually participated in city administration through "In My Hands Namyangju," and 90% of respondents answered that service information was helpful in their daily lives, demonstrating high utilization and perceived value.

The main strengths identified by citizens were ranked as follows: △improved accessibility to city administration (32%) △direct assistance in real life (27%) △expanded opportunities for citizen communication and participation (15%) △reading satisfaction (13%) △improved trust in city administration (11%).

Furthermore, text message promotion through "In My Hands Namyangju" demonstrated clear results in expanding citizen participation.

Ticket reservation rates for Dasan Art Hall planned performances increased by an average of 35%, and applicants for youth-related policies, including language and certification exam fee support and youth basic income, increased by more than 2,000.

Applicants for farmer and fisherman opportunity income also increased by 540, significantly improving participation rates in support programs. In particular, CPR education registrations filled up within 10 minutes of text message distribution, demonstrating immediate and strong citizen participation response.

Preferred content categories also clearly reflected citizens' lifestyle interests: △culture, performances, and sports (25%) △welfare (18%) △support projects and living information (16%) △health and sanitation (12%) △employment and economy (10%) △youth and education (10%) △transportation and environment (9%), reflecting diverse information needs of citizens.

Based on this survey, the city plans to improve content quality and enhance information accessibility tailored to citizen needs.

Additionally, with subscribers surpassing 290,000 this year, the city will strengthen promotion efforts to grow the platform to over 300,000 subscribers.

Spokesperson Kang Ho-jin said, "Providing practical information that citizens can feel is the starting point for administrative trust," and added, "We will continue to expand content closely related to citizens' lives and strengthen administrative participation functions so that more citizens can directly participate in city administration."