Paldal-gu Produces and Distributes Manual for Handling Unusual Civil Complaints

[Suwon Ilbo=Reporter Seo Dong-young] Paldal-gu in Suwon announced on the 13th that it has produced and distributed a manual for handling unusual civil complaints to enable public officials to effectively respond to various conflict situations that may arise during the civil complaint response process.

The manual was created based on the Ministry of the Interior and Safety's citizen complaint handling guidelines and Suwon's plan for responding to unusual civil complaints. It is part of a non-face-to-face education initiative designed to replace collective training that has become difficult due to the spread of COVID-19.

The manual contains basic tips for handling complaints received through visits and phone calls, as well as situational response procedures for unusual complaints such as verbal abuse and physical assault.

It also includes information on psychological counseling and treatment support systems for civil complaint staff members and guidelines for legal responses to unusual civil complaints.