Paldal District Produces and Distributes Manual for Handling Unusual Civil Complaints

[Suwon Ilbo = Reporter Seo Dong-young] Paldal District in Suwon announced on the 13th that it has produced and distributed a manual for handling unusual civil complaints to enable public officials to effectively respond to various conflict situations that may arise in the civil complaint handling process.

The manual was produced based on the Ministry of the Interior and Safety's civil complaint handling guidelines and Suwon's unusual civil complaint response plan. It is part of a non-face-to-face education initiative to replace collective training that has become difficult due to COVID-19 spread.

It contains basic techniques for handling in-person and telephone civil complaints, as well as situational handling procedures for unusual civil complaints such as abusive language and physical violence.

The manual also includes information on psychological counseling and treatment support systems for civil complaint handling officials and legal response procedures for unusual civil complaints.